Privacy policy
Privacy Policy
This Privacy Policy explains how Zilopa (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on zilopa.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, a website visitor, or another person whose information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or could reasonably be linked to you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you submit directly through our Services may include:
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Contact details such as your name, address, phone number, and email.
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Order information such as your name, billing address, shipping address, payment confirmation, email, and phone number.
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Account information such as your username, password, security questions, and other security-related details.
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Customer service information such as details you choose to include in communications with us (e.g., when you send a message via the Services).
Certain features of the Services may require you to provide specific information about yourself. You may choose not to provide this information, but doing so may limit your ability to use or access certain features.
Information We Collect About Your Use
We may automatically collect certain information about your interactions with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, device information, browser information, network connection data, IP address, and other information about your interactions with the Services.
Information We Obtain from Third Parties
We may also receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
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Companies supporting our Site and Services, including Shopify.
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Payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process payments, fulfill your orders, and deliver products or services you request.
When you visit our Site, open or click on our emails, or interact with our Services or ads, we or our third-party partners may automatically collect information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.
Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section below on Third-Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide the Services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending you account or transaction notifications (such as purchases, returns, or exchanges), creating and managing your account, arranging shipping, and facilitating returns or other account-related features.
We may also improve your shopping experience by allowing Shopify to match your account with other Shopify services you may use. In such cases, Shopify will process your data as described in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending promotional communications by email, SMS, or postal mail, and displaying ads for products or services. This may include tailoring the Services and advertising on our Site and others.
If you reside in the EEA, the legal basis for such processing is our legitimate interest in marketing our products, in accordance with Art. 6(1)(f) GDPR.
Security and Fraud Prevention
We use your personal information to detect, investigate, and respond to potential fraudulent, illegal, or malicious activities. If you create an account, you are responsible for maintaining the confidentiality of your login credentials. Do not share your username, password, or other access details. If you believe your account has been compromised, contact us immediately.
For EEA residents, this processing is based on our legitimate interest in ensuring the security of our website and users (Art. 6(1)(f) GDPR).
Communications and Service Improvement
We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to ensure responsiveness, provide effective services, and maintain our business relationship with you (Art. 6(1)(f) GDPR).
Cookies
Like many websites, we use cookies on our Site. For specific information about cookies used by Shopify, visit: https://www.shopify.com/legal/cookies.
We use cookies to operate and improve our Site and Services (including remembering your preferences), to analyze usage, and to better understand user interactions.
We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising.
Most browsers accept cookies by default, but you can adjust your settings to delete or reject cookies. Note that blocking cookies may impair your user experience or limit access to certain features. Blocking cookies may also not entirely prevent information sharing with third parties like our advertising partners.
Our website recognizes the Global Privacy Control (GPC) signal, allowing you to opt out of certain data uses or disclosures. If you notify us via the GPC signal, we will treat it as a valid opt-out request for the browser or device sending the signal and, where possible, apply it to any associated Shopify account.
Learn more at https://globalprivacycontrol.org/.
Apart from GPC, we do not recognize other “Do Not Track” signals from browsers or devices.
How We Disclose Personal Information
We may share your personal information with third parties in certain circumstances for contractual, legitimate, or other purposes consistent with this Privacy Policy, including:
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Vendors and service providers (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment, and shipping).
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Business and marketing partners to provide services and deliver advertising, who will use your information per their own privacy notices.
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At your direction or with your consent, for example, to ship products or integrate social media features.
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Affiliates or related companies, in our legitimate interest to operate efficiently.
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As part of a business transaction (e.g., merger or bankruptcy), or to comply with legal obligations, enforce our Terms of Service, and protect our rights or users.
We have disclosed the following categories of personal information in the past 12 months for the purposes described above:
| Category | Recipients |
|---|---|
| Identifiers (e.g., contact and account info) | Service providers, business and marketing partners, affiliates |
| Customer records (e.g., contact and account info) | Same as above |
| Commercial information (e.g., order and purchase details, customer service info) | Same as above |
| Internet/network activity (e.g., usage data) | Same as above |
| Geolocation data (e.g., IP-based location) | Same as above |
We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.
With your consent, we may share information for advertising and marketing purposes as follows:
| Category | Recipients |
|---|---|
| Identifiers (name, email, phone) | Business and marketing partners |
| Commercial information (purchase records) | Business and marketing partners |
| Usage data | Business and marketing partners |
Third-Party Websites and Links
Our Site may contain links to third-party websites or platforms. If you follow these links, review their privacy and security policies. We are not responsible for the privacy or security of such sites, including the accuracy or reliability of their content.
Information shared in public or semi-public areas (e.g., social media platforms) may be visible to others without restriction. The inclusion of links does not imply endorsement unless explicitly stated.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided information to us, contact us to request deletion.
As of the effective date of this policy, we do not knowingly “sell” or “share” the personal information of individuals under 16 years old.
Security and Retention
No security system is perfect or impenetrable, and we cannot guarantee absolute security. Information transmitted to us may not be secure in transit. Avoid sending sensitive information through unsecured channels.
The retention period for your personal information depends on factors such as account maintenance, service provision, legal compliance, dispute resolution, and enforcement of agreements.
Your Rights
Depending on your location, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances:
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Right to Access/Know
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Right to Deletion
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Right to Correction
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Right to Portability
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Right to Opt-Out of sale, sharing, or targeted advertising
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Right to Restrict Processing
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Right to Withdraw Consent
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Right to Appeal a decision
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Communication Preferences Management
You can exercise your rights through our Site or by contacting us using the details below.
We will not discriminate against you for exercising your rights. Verification of identity may be required before processing your request.
Complaints
If you have a complaint about how we handle your personal information, contact us using the information below.
If you are unsatisfied with our response, depending on your location, you may appeal or contact your local data protection authority.
For EEA residents, you can find a list of supervisory authorities here.
International Users
We may transfer, store, and process your personal information outside your country of residence, including by third-party service providers.
If we transfer your personal data outside Europe, we will rely on recognized transfer mechanisms such as the EU Standard Contractual Clauses or UK equivalents, unless the destination country ensures an adequate level of protection.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please contact us at:
📧 info@zilopa.com
📍 40 rue de Chabrol, Paris, 75010, FR
For data protection purposes, unless otherwise stated, we are the data controller of your personal information.